Delivery Information

Mate offers international shipping, with a delivery cost of 10 EUR for all packages within the EU.

For worldwide shipping (outside the EU), the cost is 36 EUR for large packages and 22 EUR for smaller items. Shipping fees are automatically calculated and included in the final price at checkout.

For orders shipped outside the EU, additional customs charges may apply, and these are the responsibility of the purchaser.

Order processing times can take up to 7 days, although most orders are processed and dispatched within 2 days. If an item is out of stock, Your Mate will promptly inform the customer and issue a full refund.

Shipping times vary depending on the destination and are managed by our logistics partners. Mate cannot be held responsible for delays in shipping. However, each order will include a tracking number, which will be provided to the customer once the package is shipped.

Returns Policy

If you receive a damaged product, please document the damage immediately, take photographs, and report the issue to office@your-mate.com.

We recommend inspecting the package in the presence of the courier upon delivery. Mate cannot be held responsible for damages incurred during shipping.

Please note that used products are not eligible for refunds. We are not obligated to issue refunds if a damaged or faulty product is reported after use or more than 2 days after delivery.

In case of a return, the damaged product must be sent back to Mate. Detailed return instructions will be provided during our communication. Please note that the customer is responsible for the return shipping costs.